Questions or Issues

We place a high priority on answering user questions and resolving issues they may be having when using Clooz, and welcome feedback or suggestions on how the program might be further improved. Simply send us an email at support@clooz.com. You normally will receive a response within 24 hours

If you are having an issue with Clooz 4, please provide us the details on what your were attempting to do and how you were attempting to do it (command used, etc.). In that way we can more rapidly tell you what to do.

New in Clooz 4 is a feature where Clooz will ask you to send a report back to us if it experiences an error condition. We try our best to provide bug-free software, but as you probably have experienced, any computer program is likely to experience an issue at some point or another. If you see such a popup window, please send in the log file requested (it contains no personal information or data content from your research). Adding your email address allows us to contact you if we have additional questions. Obtaining this information allows us to correct it in a timely manner. We cannot fix issues we don't know exist.